I haven't received the funds from a Cash-out!
Note that the process of cashing your Love out takes 7-9 business weeks in total. You receive an email with your Cash-out Confirmation Receipt and you can see an approximate estimation of the date when the funds will reach your PayPal account.
If it has been over 9 weeks since you requested your Cash-out and got the Love removed from your Artist account, please do the following:
- Confirm that your PayPal account is enabled to receive international payments from the USA.
- Submit a Support Ticket Request containing the following information:
- Your Artist username
- The following Ticket Subject: Cash-out Funds not Received
- The email associated with the PayPal account used to make the Cash-out Request
- The country this PayPal account is registered in
A Support Specialist will then verify your account to process this request.