I purchased a personalized message/video memento, now what?
- Personalized video and message information collection forms are sent to you within an hour after purchase in the store. If you don't see the email please check your spam. If you haven't received the email asking for your information please message Support
- After you fill out the form, it can take up to 3 weeks for the completed video to be returned to you from the artist
- You can submit a request to Support if it's been more than 3 weeks without an update
- Refund Policy